Refund policyRefund policyRefund policyRefund policy

Within 14 days following the purchase of the items, you are permitted to exchange or return the items.Within 14 days following the purchase of the items, you are permitted to exchange or return the items.
The order must be returned to us in perfect condition in the original packaging and accompanied by the original invoice.The order must be returned to us in perfect condition in the original packaging and accompanied by the original invoice.
The original packaging must be fully intact for the return to go through well. Vendor cannot accept returns where labels have been removed or tampered with in any way.The original packaging must be fully intact for the return to go through well. Vendor cannot accept returns where labels have been removed or tampered with in any way.
Shipping charges on returned items are at the customer’s expense.Shipping charges on returned items are at the customer’s expense.
For refunding, clients will wait for a fortnight before getting their money back to the original credit card of the purchaser.For refunding, clients will wait for a fortnight before getting their money back to the original credit card of the purchaser.
Additional duties or taxes and shipping cost will not be refunded.Additional duties or taxes and shipping cost will not be refunded.
The inclusion of VAT for countries within the EU will be done in the refund.The inclusion of VAT for countries within the EU will be done in the refund.
Exchanges are only valid when the products are in existence. Same type and size of the product, as well as availability, will guarantee the exchange of faulty items.Exchanges are only valid when the products are in existence. Same type and size of the product, as well as availability, will guarantee the exchange of faulty items.
Faulty items refund will be within a month period of delivery.Faulty items refund will be within a month period of delivery.
The exchange is guaranteed as per the instructions from VENDOR.The exchange is guaranteed as per the instructions from VENDOR.
Stores cannot initiate return and refund of items.Stores cannot initiate return and refund of items.
The following are the procedure to follow when returning the item.The following are the procedure to follow when returning the item.
How to proceed with a return:How to proceed with a return:
Kindly contact care@vendor.com for how to go through with the whole process of your return.Kindly contact care@vendor.com for how to go through with the whole process of your return.
Restate your order number.Restate your order number.
Furthermore, clarify which items you are sending back, and stating clearly why you wish to return them.Furthermore, clarify which items you are sending back, and stating clearly why you wish to return them.
Return instructionsReturn instructions
• Return of an item requires possession of a return authorization (RA) number; without which there will be no acceptance of the returned item.• Return of an item requires possession of a return authorization (RA) number; without which there will be no acceptance of the returned item.
• To poses a return authorization, contact us via email using the information illustrated below: care@vendor.com• To poses a return authorization, contact us via email using the information illustrated below: care@vendor.com
• To return a package, you should inform us within a month since the day the package was received.• To return a package, you should inform us within a month since the day the package was received.
Vendor has no responsibility resulting from damage or loss of the item since we recommend you insure the item via logistics and keep tracking number until complete refund has been done.Vendor has no responsibility resulting from damage or loss of the item since we recommend you insure the item via logistics and keep tracking number until complete refund has been done.
• Returned item should be in untouched condition with original tags placed on the package.• Returned item should be in untouched condition with original tags placed on the package.
• The packaging of the manufacturer should be visible either in writing or marks.• The packaging of the manufacturer should be visible either in writing or marks.
• The customer is responsible for the return shipping costs, and other extra costs.• The customer is responsible for the return shipping costs, and other extra costs.
VENDOR will only call for return when there was shipment error in this case we cater for such expenses.VENDOR will only call for return when there was shipment error in this case we cater for such expenses.